Return and refund policy

The following items are non-cancellable/non-returnable: Sterile items, custom merchandise, special order items, specially labeled products, private label products, and discontinued items and partial cases.
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Prior authorization is required for all returns. Unauthorized returns will not be accepted. Regularly stocked items are returnable in original, unopened cartons within 30 days of shipping date. Contact our Customer Service Department at (603) 890-3699 to request an RMA number. The RMA number will expire 30 days from issue date and must be noted on all paperwork accompanying the returned merchandise. Merchandise returned using an expired RMA number will not be accepted. Freight charges on all returned merchandise are the responsibility of the purchaser (in both directions). Accepted returns are subject to a minimum 20% restocking charge at our discretion. No credit will be issued until the returned merchandise is received by Foxx Life Sciences and it is verified to be in re-sellable condition. Lost returns are the responsibility of the purchaser. Proof of delivery, where required, is the purchaser's responsibility.